Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you work with VoltisNet.
Effective Date: January 15, 2025
Who We Are
VoltisNet specializes in user acceptance testing coordination for businesses across Taiwan. We're based in Hsinchu City and help companies ensure their software meets real user needs before launch.
When you contact us about testing services or request project consultations, we collect certain information to provide you with the best possible service. This policy explains exactly what we do with that information.
Information We Collect
We only collect information that helps us serve you better. Here's what we typically gather:
- Contact details when you reach out (name, email, phone number)
- Company information for project planning purposes
- Project requirements and technical specifications
- Communication history for context in ongoing projects
- Website usage data through standard analytics tools
We never collect sensitive personal data unless absolutely necessary for a specific testing project, and we'll always ask for explicit permission first.
How We Use Your Information
Your data helps us deliver quality testing coordination services. We use it to respond to inquiries, manage projects, send relevant updates, and improve our services based on feedback.
We don't sell your information to third parties or use it for marketing purposes beyond our own service communications.
Legal Basis
Under Taiwan's Personal Data Protection Act, we process your information based on legitimate business interests and contractual obligations when providing testing services.
For marketing communications, we rely on your consent, which you can withdraw at any time.
Data Storage and Security
We take data security seriously. Your information is stored on secure servers with encryption, regular backups, and access controls that limit who can view your data.
Our security measures include: Encrypted data transmission, secure server hosting in Taiwan, regular security audits, staff training on data protection, and immediate incident response procedures.
We keep your data only as long as needed for business purposes or legal requirements. Project-related information is typically retained for three years after project completion, while general contact information may be kept longer if you remain an active contact.
Your Rights
You have several rights regarding your personal data. Here's what you can request:
| Your Right | What This Means | How to Exercise It |
|---|---|---|
| Access | See what data we have about you | Email us with your request |
| Correction | Fix incorrect information | Contact us with correct details |
| Deletion | Remove your data from our systems | Send written deletion request |
| Portability | Get your data in transferable format | Request data export |
We'll respond to rights requests within 30 days. Some requests may take longer if they're complex, but we'll keep you informed of our progress.
Data Sharing
We don't sell or rent your personal information. However, we may share data in these specific situations:
- With trusted service providers who help us deliver testing services (under strict confidentiality agreements)
- When required by Taiwan law or legal proceedings
- To protect our rights or the safety of our team and clients
- In the unlikely event of a business merger or acquisition (with advance notice to you)
Any third-party service providers we work with must meet our data protection standards and are contractually bound to protect your information.
Cookies and Website Data
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. We use both essential cookies (needed for basic functionality) and analytics cookies (to improve our services).
You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website features, but won't prevent you from contacting us or accessing our main content.
We use Google Analytics to understand website traffic patterns. This data is anonymized and helps us improve our content and services. You can opt out of analytics tracking through your browser settings or Google's opt-out tools.
International Data Transfers
Your data is primarily stored and processed in Taiwan. If we need to transfer data internationally for specific project requirements, we'll ensure appropriate safeguards are in place and obtain your consent when required.
Any international transfers comply with Taiwan's Personal Data Protection Act and include contractual protections to maintain your data security.
Changes to This Policy
We review and update this privacy policy annually or when our practices change. When we make significant changes, we'll notify you via email or website notice at least 30 days before the changes take effect.
Minor updates for clarity or legal compliance may be made without advance notice, but we'll always update the effective date at the top of this policy.
Questions About Your Privacy?
We're here to help with any privacy concerns or questions. Don't hesitate to reach out if you need clarification on how we handle your information or want to exercise your data rights.